A convenient and valuable service for insurers, brokers and fleet providers.

Increase loyalty and retention by providing excellent service — when your customers need it most.

About us

Effective solution to unaddressed problems

Vehicle Replacement Group was founded to provide an effective solution to an unaddressed problem - how to quickly replace a vital vehicle when a car is written off.

Many people rely heavily on their car for work and family needs and being without a car for any length or time can be very inconvenient. Locating, checking and purchasing a suitable replacement can be time consuming, difficult and costly.

Until the launch of VRG, insured customers were paid out by their insurer, but then left to make all arrangements for locating and purchasing a replacement car without support.

Our strong relationships with all manufacturers and several of the UK and NI’s largest dealership networks allows us to provide the most economical solutions.

Bespoke MI is provided monthly and on demand, with reports available on a wide range of information.

We take care of it — end-to-end.

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A POSITIVE RELATIONSHIP

The VRG service allows insurers to continue a positive relationship with their customers after the claim has been paid, so positively impacting on retention and brand perception.

Customers now have a convenient partner to help source and purchase suitable, high quality replacement vehicles in the shortest possible amount of time. replacement can be time consuming, difficult and costly.

THE TEAM

Senior management at VRG have many years of experience within the insurance claims and vehicle sourcing industries. They hold strong relationships with all major vehicle manufacturers and many dealership networks.

VRG team members have a strong ethos of putting the customer first, ensuring easy, friendly and efficient service with an emphasis on reducing the stress and frustration around finding a new car.

Insurer zone

How it works

CARE SERVICE

When your policyholders experience the inconvenience of writing off a car, Vehicle Replacement Group provides a valuable additional care service.

We contact your customer and assist them throughout the process of locating and purchasing their new vehicle.

DATABASE

We have access to over 425,000 new and used cars nationwide, ranging in price from £1,250 to £175,000.

Every car is detailed on our proprietary, easy to use, self-serve database, so we can quickly and simply get your customers back behind the wheel.

MAKING IT EASY

Working with local dealers we organise at home viewings to minimise customer inconvenience and maximise conversion rates.

For customers wishing to upgrade their vehicle, we can offer a range of finance options to provide choice and flexibility.

REFLECTING WELL
ON YOUR BUSINESS

The VRG service allows your business to assist your customers with more than just an insurance pay out. Our agents are fully trained in vehicle sales, thereby offer customers outstanding support and service — increasing the likelihood of retention and boosting your net promoter scores.

Our service also has the added benefit of addressing the FCA Treating Customers Fairly directive by encouraging active promotion of new-for-old policy entitlement. It also provides the ability to offer a solution to all total loss replacement policyholders.

VEHICLE HIRE

VRG is the only viable hire intermediary operating within the insurance, fleet and broker sector today.

With access to over 150,000 vehicles nationwide and a specialist team of rental and insurance agents primed to cater for any eventuality, we have the ability and ‘know how’ to meet your exact rental requirements.

GET IN TOUCH TODAY

Get in touch today to find out how we can better manage your rental expectations.

Call us on 01675 465 237
or email at for a comprehensive list of rates

FIND YOUR NEW CAR

How it works

FINDING the car you WANT

If your car has been written off by your insurer, you’ll have received a pay out, but you’ll still be left with the task of finding a suitable replacement.

That takes time. It can be difficult and costly to find exactly the car you want in a location near you.

MAKING IT EASY

VRG has access to over 425,000 new and used cars across the UK, all of them visible on our easy to use online portal.

Just tell us what kind of car you want, your budget and where you live and the portal does the search for you. It’s quick and simple — and free If a car is near to you, we’ll organise for the dealer to bring it to you for a test drive before you commit — at absolutely no cost.

All cars are subject to a thorough history check and have a 12 month MOT, plus at least 6 months’ warranty, so you can feel confident that you’re making a great choice.

BRAND NEW CARS

If your car was less than 12 months old when it was written off, you’re entitled to a brand new replacement car.

Your new car will be delivered to your home, in pristine showroom condition, absolutely free.

UPGRADE OPTIONS

If you decide to take this opportunity to upgrade to a higher spec vehicle, we can offer a range of finance options, giving you choice, flexibility and economy.

Vehicle Replacement Group
makes it easy for you.

Give us a call on 01675 465237
and we’ll do the search with you over the phone.
You can email us at:

©2016 Vehicle Replacement Group. Privacy policy

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VRG privacy policy

Background

Vehicle Replacement Group Limited (VRG) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.vehiclereplacmentgroup.co.uk (“Our Site”) and (subject to the limited exceptions in section 6, below) We do not collect personal data about you unless you contact us (see section 5, below). Any personal data We do collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  • 1. Definitions and Interpretation

  • In this Policy, the following terms shall have the following meanings:
  • “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site or Call Centre. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 2018 or EU Regulation 2016/679 — the General Data Protection Regulation (“GDPR”); and
  • “We/Us/Our” means Vehicle Replacement Group Limited, a limited company registered in England under company number, 09957616 whose registered address is 8 Church Green East, Redditch, England, B98 8BP, and whose main trading address is The Chapel, Pinewood Business Park, Coleshill Road, Solihull, B37 7HG.

  • 2. Information About Us

  • 2.1 Our Site is owned and operated by Vehicle Replacement Group Limited, a limited company registered in England under company number 09957616, whose registered address is 8 Church Green East, Redditch, England, B98 8BP and whose main trading address is The Chapel, Pinewood Business Park, Coleshill Road, Solihull, B37 7HG.
  • 2.2 Our VAT number is 974976937
  • 2.3 Our Data Protection Officer is Anthony Fletcher, and can be contacted by email at Anthony.fletcher@vehiclereplacementgroup.co.uk, by telephone on, 07795-833-425 or by post at Vehicle Replacement Group Limited, The Chapel, Pinewood Business Park, Coleshill Road, Solihull, B37 7HG.
  • 2.4 We are registered with the Information Commissioners Office (ICO), certification no ZA183354.

  • 3. What Does This Policy Cover?

  • This Privacy Policy applies only to your use of Our Site and associated Vehicle Hire Portal that we use to arrange a Replacement Vehicle for you.

  • 4. Your Rights

  • 4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
    • 4.1.1 The right to be informed about Our collection and use of personal data;
    • 4.1.2 The right of access to the personal data we hold about you (see section 8);
    • 4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 9);
    • 4.1.4 The right to be forgotten — i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 9);
    • 4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
    • 4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
    • 4.1.7 The right to object to Us using your personal data for particular purposes; and
    • 4.1.8 Rights with respect to automated decision making and profiling.
  • 4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 9 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
  • 4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

  • 5. What Data Do We Collect?

  • 5.1 Subject to section 5.2, We do not place cookies on your computer or device, nor do We use any other means of data collection.
  • 5.2 If you send Us an email or agree to provide your details to our Call Centre your Insurer or Broker or another Third Party Company and they refer your details onto us, We may collect your name, your email address, and any other information which you choose to give Us.

  • 6. How Do We Use Your Data?

  • 6.1 If We do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 2018 or GDPR at all times. For more details on security see section 7, below.
  • 6.2 As noted above, If you have provided your details via our Call Centre your Insurer or Broker or another Third Party Company, and We obtain your personal details from your email or by Phone, We may use them as follows:
    • 6.2.1 To reply to your email;
    • 6.2.2 To arrange a replacement vehicle as requested
  • 6.3 Any and all emails and records containing your personal data will be deleted no later than 3 months after a Vehicle has been provided to you. Your data will be retained during this period in order that we may respond to any enquiries from the Police or Local Authorities.
  • 6.4 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
  • 6.5 We will not share any of your data with any third parties for any purposes.

  • 7. How and Where Do We Store Your Data?

  • 7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
  • 7.2 Your data will only be stored in the UK.
  • Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure any data We hold about you (even if it is only your email address).
  • 7.3 Steps We take to secure and protect your data include:
    • 7.3.1 Encryption of your data when processing/sending through to a Hire Partner or Vehicle Sales Provider.
    • 7.3.2 Secure storage within our servers that can only be accessed by authorised personnel with login and passwords to enable access.

  • 8. How Can You Access Your Data?

  • You have the right to ask for a copy of any of your personal data held by Us (where such data is held. We will provide any and all information in response to your request free of charge. Please contact Us at the address stated in Section 1 above.

  • 9. Contacting Us

  • If you have any questions about Our Site or this Privacy Policy, please contact Us by email at queries@vehiclereplacementgroup.co.uk , by telephone on 0330-332-6206, or by post at Vehicle Replacement Group Limited, The Chapel, Pinewood Business Park, Coleshill Road, Solihull, B37 7HG. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, above).

  • 10. Changes to Our Privacy Policy

  • We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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